RESERVATIONS MANAGER – RMPG (Right Move Personnel Group), Namibia

My client requires a RESERVATIONS MANAGER to lead, motivate and supervise a reservations team of a travel agency, to reach the financial targets of the company, to provide an excellent service to our agents and clients and to sell profitably.

Key responsibilities:

• Educate, train and support the Reservations Consultants.

• Create cost awareness within the team.

• Process, analyse and action upon turnaround time and reports.

• Reduce the transaction turnaround time.

• Communicate product knowledge.

• Improve quality of suppliers’ products by communicating and                           discussing customer feedback.

• Investigate and understand the customers and operators’                                 business requirements.

• Plan reservations manpower needed, budget their costing, define the specific requirements for each post, create job descriptions, initialize the recruiting process, participate in interviews.

• Establish clear targets for your team, carry out annual performance appraisals and be involved in any required disciplinary procedures.

• Develop and support the team.

• Ensure proper training for new staff to maximize the available staff force by cross-training consultants.

• Demonstrate an understanding of the concepts cost, profit, nett and gross selling prices.

• Understand the intricacies of the product, hotel types, flight possibilities,  Transfers, tours etc.

• Be aware of our competitors’ products.

• Support the decision-making process of management by giving input.

If you have at least 5 years experience as a Reservations Manager in a travel agency, please forward your updated CV, ID and a recent payslip to lisa@rmpg.co.za

If you receive no reply with two weeks, please consider your application as unsuccessful